Privacy Policy — Nextwaves Stores

Last updated: 11th September 2026

Nextwaves Stores ("we," "us," "our") operates www.nextwavesstores.com and provides mobile phone repair services in-store, via pickup and delivery, and via on-site visits ("Services"). This Privacy Policy explains how we collect, use, and protect your information when you use our website or Services.

Information We Collect

• Contact details: name, phone number, WhatsApp number, email (if provided)

• Address: for pickup and on-site service requests

• Device information: brand, model, and reported issue, needed to diagnose and repair your device

• Booking details: preferred date, time slot, and service type submitted through our booking form/calendar

How We Use Your Information

• To schedule, confirm, and carry out repair appointments

• To communicate with you about your booking, quotation, and repair status (via phone or WhatsApp)

• To maintain service records and honor warranty claims

• To send occasional service updates or offers, only if you have not opted out

What We Do Not Do

• We do not sell, rent, or trade your personal information to third parties

• We do not access personal data/files stored on your device beyond what is required to diagnose or complete the requested repair

Data Retention We retain booking and repair records for as long as reasonably necessary to honor warranty periods (up to 90 days) and for basic business record-keeping thereafter, unless you request earlier deletion.

Your Rights You may contact us at +91 8879294999 to:

• Request a copy of the information we hold about you

• Request correction of inaccurate details

• Request deletion of your information, subject to any legal or warranty record-keeping requirements

Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Nextwaves Stores | Shop No.01, Varma Chawl, Near Dr. Shakshi Clinic, Bhoir Compound, Shashtri Nagar, Pokharan Road No.01, Thane, Maharashtra 400606 | +91 8879294999 | www.nextwavesstores.com